Policies

The Henderson is a unique property where every guest reservation is both important and special to us. Please review our policies below and contact us if you would like more information.

At The Henderson, we take pride in preparing for your arrival with thoughtful attention to detail. Because each reservation is personally prepared for, we kindly ask that guests review our cancellation policy below.

 

Standard Cancellation Policy

No Charge Window: Cancellations made at least 7 days prior to arrival incur no charges. (A 14‑day notice is required for certain special packages, special events, and all reservations in the month of October.)

 

Late Cancellation / Changes: Cancellations or reservation changes made 3 days or less prior to arrival will be charged the full amount of the original reservation and are non‑refundable. (A 7‑day notice applies for special packages, special events, and all October reservations.)

Early Departures

Early departures are treated as cancellations and are non‑refundable.

How to Cancel

All cancellations must be made by phone. Email, voicemail, or third‑party messages are not accepted as official cancellation notices.

Third‑Party Reservations

Reservations booked through online travel agencies or third‑party vendors are non‑refundable and subject to the policies of the booking platform.

Policy Changes

Rates and policies are subject to change without notice.

Guest Agreement

By completing your reservation, you acknowledge that you have read, understand, and agree to The Henderson’s Cancellation Policy.

Check-in and Check-out

Check-in: 3:00 PM - 6:00 PM. If arriving after hours, please call to make arrangements.
Check-out: 11:00 AM.

Breakfast

A complimentary gourmet breakfast is offered with your stay and begins at 8am. If you require an earlier meal time, please let us know and we will do our utmost to accommodate.

Pet Policies

The Henderson gladly welcomes well-behaved pets! We have select pet-friendly rooms that are designated to our travelers with pets. We love our pets and wouldn’t want to leave home without them! Hendersonville is a very pet-friendly town. Outdoor dining is available in ours and many other restaurants in town and many of our shops are pet-friendly as well!

Please take note of our Pet Policies before making your room bookings:

  • Pet reservations MUST be made via telephone. If you are bringing a pet, please give us a call and we will make your full reservation for you.
  • Two pet limit per room and also pets must be 40Lb and under.
  • There is a $35 one-time pet fee during your stay. This will be added to your total bill when you check out.
  • All pets must have updated vaccinations and be flea-free.
  • Pets must be in a carrier or on a leash anytime they are in a public area.
  • Any waste in outdoor areas must be immediately removed and disposed of.
  • Take a look at our friends over at Wag! Pet Boutique. They have great pet supplies and would love to have a visit from you and your pet.

Additional Policies

  • Reservations are for single or double occupancy. One additional guest under the age of 12 is permitted and is complimentary as we are a family friendly property.
  • The Henderson is a smoke-free hotel